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>> Click here to get to After-sales Service contact form <<
Mission
We are concerned about giving the best possible customer service to every one of our customers, considering the fact that our goal is to maximise customers' satisfaction.
Our customer service is composed by our own call center in Spain and by a well-trained technical team, which work together in order to give the best solutions in every case.
What services are offered to me?
Our After-sales Service is giving to you all these services...
- To handle the warranty of your Kokido's product and to replace it if necessary.
- To advice you on what product suits more your needs, how to use your product and how to maintan it effectively.
- The possibility to buy spare parts if your product is out of warranty.
- To assist you in the use of Kokido's website.
- And much more !!!
How can I contact the customer service ?
There are many ways to contact our After-sales Service:
- Internet. You will find on this website some advice on how to use and maintain your products, a contact and a warranty form in order to answer your questions and handle your product warranty, and an online store where you can buy spare parts for your products.
- Phone. You can also contact us through this phone number (+34) 902 351 045 and we will be pleased to give you assistance.
How much do I have to pay?
Repair process cost depends on the failure extent and also if your product is still under warranty or not:
- My product is still under warranty. In this case Kokido will replace your product for free if you fulfill the following conditions:
- Your product is under the warranty period and you still have the invoice.
- The failure is not due to a bad use of the product.
- My product is not under warranty. In this case you can buy spare parts, by contacting us through our phone number or by buying directly on our online store.
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